Personal Data Protection

General information

Les données à caractère personnel communiquées par l’usager sont traitées en conformité avec le Règlement (UE) 2016/679 du Parlement européen et du Conseil du 27 avril 2016 relatif à la protection des personnes physiques à l’égard du traitement des données à caractère personnel et à la libre circulation des données. Législation en matière de protection des données

Requests sent via the website form

The information about you collected in the website contact form is processed by the AJL in order to fulfill your request. By filling out the contact form, you agree to your personal data being processed in connection with your request. This information is kept for the time necessary to fulfill the purpose of the processing. The retention period for the data provided depends on the request.

Requests sent to an AJL email address

The processing of your personal data is based on your consent. It will only be collected if you give your explicit consent by sending us an email to one of the email addresses listed on this website.

Processing related to newsletter management

The email address entered when subscribing to this site’s newsletter will be communicated solely for the purpose of distributing the newsletter to a subcontractor, namely the company “Brevo,” which is based in Paris, France, and is subject to the same legal obligations regarding the protection of personal data.

To limit abuse, you must confirm your subscription by clicking on a link sent to the email address you provided. You can unsubscribe at any time via a link provided in each email or by contacting dpo@youthostels.lu. Your data will not be stored for longer than the duration of your subscription.

Cookie management

This site may use client cookies, small text files that analyze information relating to the user’s browsing (frequency of visits, duration of visits, pages viewed, language preferences, etc.). They are stored by this site in a directory provided for this purpose on the user’s computer. They contain, in particular, the name of the server, a unique number identifier, and an expiration date. The unique identifier allows this site to recognize the user’s computer each time they visit.

This site uses cookies for statistical analysis of site traffic. The cookie is stored by Google Analytics. Cookies enable the number of visitors to be counted and information about how the site is used (e.g., most viewed pages, time spent on the site, etc.) to be collected. This helps to improve the site and ensure better access to information. Please note that the site does not use advertising cookies.

Users can decide for themselves whether or not the web server of this site is authorized to store cookies on their computer. They can choose at any time to adjust their browser settings so that cookies are not accepted or stored. In addition, users can delete cookies that have already been stored at any time via their browser.

These cookie-related browser options are usually found in the “Options,” “Tools,” or “Preferences” menus of the browser you use to access this site. However, depending on the browser, different methods may be used to disable cookies.

The use of certain features of this site may be limited or disabled if the user refuses the site’s cookies. It is therefore recommended that users set their browser to accept the site’s cookies.

The tracking system used

In order to improve our service, we collect “tracking data.” This data provides information about your behavior on our site. Such tracking data does not allow us to identify you.

The tracking system used: Google Analytics

You can object to the collection and processing of this data by Google Analytics by installing an opt-out cookie that prevents the future collection of your data when you browse this site.

For more information, please refer to the Google Analytics privacy policy.

Exercising your rights

In accordance with the GDPR, we inform you of the rights you can exercise with regard to your data:

Right of access: Upon request, you have the right to know whether we are processing your personal data, to obtain a copy of your data and information about the purposes of the processing, the categories of personal data we process, the recipients of this data, and the intended retention period.
Right of rectification: In the event of incorrect or incomplete information, you have the right to have it corrected.
Right to erasure: You can request the erasure of your personal data (“right to be forgotten”).
Right to restriction: Under certain conditions, you have the right to temporarily restrict the processing of your data. The data will be stored by us, but may no longer be used or processed until the restriction is lifted.
Right to withdraw consent: You have the right to withdraw your consent to the processing of your personal data by the AJL at any time.
Right to lodge a complaint: If you believe that your data has been processed unlawfully, you have the right to lodge a complaint with the AJL or the National Data Protection Commission (CNPD).

To exercise the above rights, simply send your request to the AJL by email to dpo@youthostels.lu or by post, with a signed letter and a copy of your identity card attached, to the address of the data controller.

Security and confidentiality

Our website uses the Transport Layer Security (TLS) protocol, also known as HTTPS or “SSL certificate,” to encrypt communications between your browser and our servers. Data (such as information sent via the contact form) is never exchanged in plain text with our servers.

In order to guarantee you optimal security and confidentiality, the AJL also takes internal organizational and technical measures to prevent any damage, alteration, destruction, loss, misuse, or disclosure of your