In the case of distance selling, you have 14 days to change your mind and receive a full refund. This is the right of withdrawal.
This is the minimum right throughout the European Union.
A seller may, however, offer a longer period.
Good to know :
📌The 14-day period runs from receipt of the product (for products) or from the day the contract is concluded (for services).
📌You don’t have to give a reason and we can’t charge you any penalties.
📌The only costs that may be charged to the consumer are the cost of returning the goods, or a proportional amount corresponding to the share of the service performed prior to withdrawal.
📌The right of withdrawal also applies if the product is discounted or used.
📌Simply returning the goods or refusing to accept delivery is not sufficient to retract.
What to do :
📌Inform the seller of your wish to withdraw in writing (email, registered post or form).
Exceptions to this right of withdrawal:
📌Accommodation, transport, car rental, leisure provided on a specific date.
📌Fully performed services whose performance began with your agreement before the end of the withdrawal period, such as video streaming.
📌Products made to your specifications or personalized, products which, due to their nature, cannot be reshipped or are likely to deteriorate or expire quickly.
📌CDs, DVDs or computer software that have been opened or unsealed.
📌Newspapers, periodicals or magazines.
📌Paris and lotteries.
📌Sales concluded at electronic auctions.
📌Goods or services whose price depends on the market (fuel oil delivery)
For more information, visit the European Consumer Centre website: here
